Case studies
Telecel Ghana Leadership Programmes
Background
Telecel Ghana is a national telecoms operator. The company wanted to prepare and develop its talent to be better managers, with more managerial confidence and clarity around expectations. It also wanted to upskill its key leaders on the executive committee.
Solution
Andy Clark delivered two programmes face to face at the client's office in Ghana from 18 to 22 August 2025.
Ascend Leadership Program (two days, run twice for middle managers)
Day 1, Your Role as a Manager: the top ten manager mistakes, leadership styles, the art of delegation with the ABC System, building trust with the Trust Equation and active listening
Day 2, Managing and Motivating Your Team: understanding values, the Development Pipeline, giving effective feedback with the SBI2 Model and coaching with the G.R.O.W. Model
Executive Edge Program (one day for the executive committee)
Managing Through Change: leading change in a VUCA world, the emotional change curve and 10 influencing strategies
Coaching Skills to Develop Others: speed coaching, the G.R.O.W. Model and the Board Breaking Challenge
Result
Participants gave feedback on a 5-point scale.
Ascend Leadership Program: 34 responses. Trainer scores from 4.85 to 4.94. Content 4.79. Trainee engagement 4.97.
Executive Edge Program: 12 responses. Scores from 4.33 to 4.92, with energy and passion at 4.92.
"One of the best training session I have ever attended. Thank you."
"This is not a book training but practical and demonstrating what is being thought. Very interactive."
"I totally enjoyed the session. Each module was well organized with practical sessions. Very impactful session. Loved it!"
