Presentation & Communication
Balancing Success: Consulting Services for Internal and External Customer Excellence
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Introduction:
Consumer Experience (CX) continues to evolve as a market trend influenced by new media.
Adapting to CX is crucial for organizations as it allows them to leverage Word-of-Mobile (WOM) effectively, which remains the most potent driver of business success.
Taking care of internal customers, i.e., employees, is as essential as catering to external customers. Neglecting Employee Experience (EX) can undermine even the most successful external customer service initiatives in the long run.
Recognizing this symbiotic relationship, our training program addresses both internal and external customer needs simultaneously. The insights gained from this training can be shared and utilized to improve interactions with both customer groups, leading to sustainable business growth.
Features of CX&EX Program:
Integration of CX/EX within a single workshop session.
Varied training lengths and formats (from one-hour e-learning to half-day or 1-2 day
workshops), allowing for progressive levels of CX/EX knowledge and experience
accumulation.
Utilization of proprietary solution, Experience Archetypes, for decoding, creating, and
appreciating experiences for both external customers and internal stakeholders.
Helping organizations adapt to the new media era, build WOM (Word-of-Mobile), which is
the most effective way to drive business.
Action-oriented focus using the framework of Knowledge + Actions + Influence + Test.
Training exercises enhanced by AI support for improved efficiency, enabling deeper content
exploration within the allotted time.
Value-driven approach to uncover and foster unique and significant values at both
organizational and individual levels.
Comprehensive solutions covering Training, Research, and Cloud Ideation.
Collaboration with diverse training professionals specializing in CX/EX, enriching the
workshop experience with varied expertise.
Benefits We Provide:
For Customers: We deliver unique and compelling value propositions that resonate with customers, driving business growth through positive Word-of-Mobile (WOM) and enhanced customer experiences. Our approach engages everyone in proactively improving the customer experience, fostering loyalty and advocacy among your customer base.
For Employees: Our program enhances customer and colleague interactions, leading to improved customer experiences and higher levels of employee satisfaction. By boosting employee engagement levels, we drive productivity and retention, cultivating a customer-centric environment.
