According to “Email Statistics Report 2011-2015” by The Radicati Group, each person sends/receives 100+ business emails per day. At Shine8, we offer an e-mail writing seminar to train business professionals, from junior to senior levels, to structure, to use words & to select the right channel to make your emails & communications effective, productive and professional.

Introduction

E-mail writing is an integral part of everyday corporate work. This simple task of communicating with colleagues, clients, and senior management becomes taxing when tough situations, negative feedback, and deal with challenging complaints. We aim to learn the different styles and techniques in writing difficult emails, pushing back in reply, explaining problems, and requesting changes. Talk to us today about your next e-mail writing training in Hong Kong.

Sample Agenda

(Duration: 1 – 1.5 days)

• Ice-Breaker – Find Someone Who

• The 10 E-mail Commandments

• Starting with the Goal in Mind with B.L.O.T.

• Do-Know-Feel & PDA Approach – Purpose, Details, Action

• The NLP Model – Understanding Communication Impact

• Specific, Confident & Positive Language

• Write in Approachable and Sincere Way – W.I.R.M.I. (What I Really Mean Is)

• Generate “Buy-In: The Power of Persuasion

• Dealing with Complaints – The A.A.A. Model(Acknowledge, Action, Assurance)

• Explaining Problems and Requesting Changes

• Saying No and Pushing Back Positively & Professionally

• Writing Consulting Session – Real Cases